Store Shopping Policies

The following terms and conditions apply to the use of and transactions conducted through this website, www.thetrunkstore.com. Use of this site implies your acceptance of these terms and conditions.

Quick Reference Guide


Copyright

All content appearing on this Web site is the property of: TheTrunkStore.com, a website owned and operated by DormSmart.com, L.L.C. As a user (meaning shopper), you are authorized only to view, copy, print, and distribute the documents on this web site so long as (1) the printed document is used for informational purposes only not commercial purposes, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2015 TheTrunkStore.com. All rights reserved. Any other use of our content is unauthorized without express written permission from TheTrunkStore.com.

Gift Card Terms

Gift cards can be used to purchase any items available on TheTrunkStore.com except other gift cards. Gift cards are in U.S. dollars. Gift cards cannot be used or redeemed anywhere except on www.TheTrunkStore.com. Gift cards cannot be used or redeemed without the authorized claim code, cannot be redeemed for cash, cannot be replaced if they are lost or stolen, cannot be used or redeemed towards previous purchases, cannot be used or redeemed to purchase other gift cards, cannot be resold, and are not refundable. Any purchase less than the value of a gift card causes the unused balance to be placed in the account of the gift card recipient for use in a future transaction. Any purchase exceeding the value of a gift card requires the use of a valid credit card or TheTrunkStore.com payment option to complete the transaction. Gift cards do not expire. We reserve the right to change the gift card terms and conditions from time to time at our sole discretion.

Legal Notices

Delivery of Notices

All notices from TheTrunkStore.com to you may be posted on our website and will be deemed delivered within thirty (30) days after posting or delivered by email or US Postal Service to your address of record. Notices from you to TheTrunkStore.com shall be made by US Postal Service mail to our address at: TheTrunkStore.com c/o DormSmart.com, L.L.C., 609 SW 8th Street, Suite 600, Bentonville, AR, 72712.

Fraudulent Chargebacks and Cyberbullying Notice

Fraudulent chargebacks and cyberbullying for free product or monetary gain have become much too commonplace on the internet. Therefore, it is our decision to set an example for others by taking a strong stance against individuals or entities that are intent on receiving free product or undue monies by filing a fraudulent chargeback or using cyberbullying tactics. For the purpose of this legal notice a fraudulent chargeback is defined as a transaction that is authorized by an individual or entity on their credit card then later fraudulently reversed by said individual or entity to obtain free product. Cyberbullying for the purpose of this legal notice is defined as the use of the internet or other technological means to post or send veiled threats, unveiled threats, untruthful statements, or misleading statements about TheTrunkStore.com to extort free product or undue monies. Because this unsavory behavior leads to increased costs to businesses and legitimate consumers, including job loss, TheTrunkStore.com will defend ourselves vigorously against such attacks, through any and all legal means available, both criminal and civil. In addition, complaints will be filed with any ISP or hosting service, any entity being used by said violators during the course of these activities.

Order Processing Information

So you've finished the checkout and payment process and are wondering what happens next...

Step 1: Order Confirmations / Receipts

You will receive an order confirmation / receipt for your purchase from TheTrunkStore.com. If you paid by PayPal, you may receive an additional receipt from them. If you did not receive a receipt, check your spam mailbox or login to your account to print one or check the status of your order.

Step 2: Order Processing Times

Our manufacturers process orders Monday through Friday, excluding holidays. If your order is received on a business day before 11:00 a.m. EST, the order begins processing that day. Orders received after 11:00 a.m. EST begin processing on the next business day. It is our goal to get your order to you as quickly as possible.

Cancellation Notice...

We understand that sometimes you just change your mind. However, once an order begins processing with the manufacturer for shipment, it cannot be cancelled. It will have to be handled as per our Return Policy. So if you change your mind, let us know as soon as possible.

If you paid by eCheck...

Your order will process and ship when the funds clear. It can take several business days for your eCheck transfer to complete. The funds are not available to TheTrunkStore.com during that time, (generally 4 business days in the US).

If you purchased an email gift card...

It will be automatically sent to the designated recipient's email address at the time of purchase. Please note that spam filter settings, at times, place the gift card in the junk email folder.

 

Step 3: Ship Times

Estimated ship times for each product is always listed on the product page under the Shipping Information tab. The product listing states the number of days it typically takes to leave the warehouse and the number of days it typically takes to reach you (in transit). We will send tracking information for each item in your order. If there has been a change to the ship time, TheTrunkStore.com will contact you as we are made aware of it by the manufacturer. We make it our job to track each and every item in your order until it reaches its final destination.

Please note RUSH/OVERNIGHT SHIPPING does not expedite order processing times, only the time it takes for your product to arrive once it has shipped. Please check your product listing for the appropriate processing time to plan accordingly. In addition, overnight shipping ordered after business hours begins processing on the next business day. We have no control over carrier business hours.

Have a question or concern just contact us.

Privacy Policy

Your privacy and trust are important to us at TheTrunkStore.com. Please click here to view our detailed Online Privacy Policy.

Product Origin (USA Made Or Import)

We understand that shoppers want to know the origin of a product, specifically whether or not it is made in the USA. We do our very best to accurately obtain and provide this information as a value added service to our shoppers. However, from time to time, manufacturers change their processes and there may be a delay in relaying that information to their retailers. Be advised that TheTrunkStore.com updates product listings as soon as we are notified of the change. While it is rare that a product listing becomes outdated, concerned shoppers are encouraged to contact us prior to purchasing to confirm the product origin.

It is important to note that TheTrunkStore.com only carries products that are made in the USA or imported by a US based distributor who creates jobs across America, meaning we do not directly import products that cut out American jobs or fail to support small businesses across America (the backbone of America's economy).

Fair and Simple 30-Day Return Policy

We offer a FAIR & SIMPLE 30 DAY RETURN POLICY to give customers ample time to evaluate and return product. We will refund the amount you paid for your product. Shipping costs are not refundable. We never charge manufacturer restocking fees to our customers, rather we absorb them. We do not profit from returns. Please be aware of the following details about returns as they must be applied consistently to all customers:

    • A Return Merchandise Authorization (RMA) is REQUIRED of all returns.
    • All return requests must be in writing. Please see How to Request a Return (RMA).
    • Returns must be received within 30 Days of Delivery, the date the carrier delivered the item(s).
    • For item(s) marked FREE Shipping, our original shipping cost will be deducted from your refund. This is the actual cost charged by FedEx, UPS, USPS Priority Mail Services, or Freight that we incurred to deliver the product to you.
    • You are responsible for the cost of shipping your return to the warehouse designated in the RMA.
    • Returned items must be in new condition, unassembled, and in their original manufacturer packaging.
    • We cannot refund custom, personalized, monogrammed, perishable, used, laundered, or soiled products.
    • Refunds are made to the original payment source once returned item(s) are received and inspected, 1 to 2 weeks.
    • If you received a damaged or incorrect item. Please read If Your Shipment is Damaged or Incorrect.

IMPORTANT NOTICE About Attempting Unauthorized Returns.

For the purpose of this notice, an unauthorized return is defined as purchased items that do not fall within the parameters of TheTrunkStore's Fair & Simple 30-Day Return Policy, outlined above. Unauthorized returns will not be processed for a refund nor can we be responsible to return the product to you. Please do not attempt to make an unauthorized return.

How to Request a Return (RMA):

    • Login to your account.
    • Under Order Status select "View Details"
    • Select "Request New RMA"
    • Complete Form & Submit - Be sure to provide any useful details in the comments section.
    • We will provide you with a Manufacturer RMA and Shipping Address (typically 2 business days).

If Your Shipment is Damaged or Incorrect

If you receive a damaged product or incorrect item in your order, please notify us within 7 days or sooner by calling 1-877-616-3676 or login to your account and leaving us a detailed message, including the best way to reach you. We will work quickly to remedy the situation at no cost to you. We have a limited amount of time to notify freight and shipping services of items damaged in transit.

Manufacturer's Warranty Notice

All items sold on this website are new and subject to their manufacturer warranty once the item is in use or exceeds TheTrunkStore.com's 30 Day Return Period, whichever occurs first. Customers must contact the manufacturer directly for warranty service. TheTrunkStore.com does not provide warranty services, only the manufacturer. TheTrunkStore.com does not have the authority legally to mediate warranty disputes between purchasers and manufacturers.

Sales Tax

TheTrunkStore.com, only charges sales tax for merchandise ordered on this website and delivered within the State of Arkansas. Sales tax is calculated based on the applicable Arkansas State and Local Sales Tax Rates.

Shipping & Delivery

We currently only ship items within the continental 48 US States via Standard UPS Ground, FedEx Ground, or USPS Priority Mail with an average transit time of 1 to 5 business days. Our goal is to provide customers with our lowest possible delivered price without compromising service. This means we only use proven shipping methods that provide fast, safe, reliable, and trackable deliveries to our customers.

About Items Marked Free Shipping

For Items Marked Free Shipping, TheTrunkStore.com, factors in all costs, including delivery within the 48 Continental US States for the listed product price.

**IMPORTANT Free Shipping Exclusions: Free Shipping excludes shipments to Hawaii, Alaska, Outlying US Territories, International Locations, APO/FPO addresses, and Product Returns (Fair and Simple 30-Day Return Policy). Free Ship product price does not include Sales Tax where applicable.

Shipments to APO/FPO Addresses

Unfortunately, our manufacturers are unable to ship to APO/FPO addresses at this time. We are attempting to come up with a solution to serve our troops.

Campus Direct Shipments

Just provide your personal package delivery "ship to" address provided by your college or university mail center. We are unable to guarantee exact delivery dates with USPS Priority Mail, UPS Ground, or FedEx Ground. Remember to check with your school housing office regarding if, when, and where packages may be delivered to your campus.

Rush Shipments

RUSH/OVERNIGHT SHIPPING does not expedite order processing times, only the time it takes for your product to arrive once it has shipped. Please check your product listing for the appropriate processing time to plan accordingly. In addition, overnight shipping ordered after business hours begins processing on the next business day. We have no control over carrier business hours.

Store Hours

We are an online store so you can shop anytime. Customer satisfaction is important to us and we know getting your purchase is important to you. That's why we've implemented several methods to reach TheTrunkStore.com.

  • You can login to your account 24/7 to check the status of your order, track your shipments, request a Return Authorization (RMA), or use the message center to send messages to and retrieve messages from TheTrunkStore.com. Your account creates a personalized customer center specific to your transactions and a record of all communications.

  • You can call us Monday through Friday from 9:00 a.m. to 6:00 p.m. CT at 1-877-616-3676. Because we choose to give each customer personalized attention from one of our staff or interns located here in the USA, you may be asked to leave a detailed message. Rest assured we will get back to you within the business day, giving you our full attention as well; OR

  • You may use our contact us form 24/7.

Regardless of the method you choose, you will receive the same personalized attention. Remember to provide as much detail as possible such as your order number, the email address used to place your order, the nature of your request, and the best way to reach you.

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors.

Information, including product pricing and availability, may be changed or updated without notice. TheTrunkStore.com and it's affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if TheTrunkStore.com believes that customer conduct violates applicable law or is harmful to the interests of TheTrunkStore.com and its subsidiaries.

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